Privacy Policy

Effective Date: 01/01/2026

1. Introduction

Welcome to Apex Landscape Group LLC ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, request an estimate, communicate with us, or use our services, including Application-to-Person (A2P) messaging such as SMS/text communications.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Property address

• ZIP code

• Project details and service requests

• Photos or files voluntarily submitted for estimates

• Any information you voluntarily provide through forms, email, phone calls, or other communications

Communication Information

• Records of SMS/text messages

• Phone call records

• Email communications

• Customer service communications

Technical & Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referring URLs and website activity

Cookies & Tracking Technologies

See Section 7 for details regarding cookies and tracking tools.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• To provide estimates and proposals

• To schedule and perform services

• To process payments and invoices

• To manage projects and customer accounts

Customer Support

• To respond to inquiries

• To provide customer assistance

• To resolve issues and concerns

SMS & A2P Communications

• Appointment confirmations and reminders

• Estimate follow-ups

• Project updates

• Service notifications

• Customer support communications

• Promotional messages (with consent)

Marketing

• To send promotions, seasonal offers, and company updates

• To improve our advertising efforts

Website Optimization

• To analyze website performance

• To improve user experience and functionality

Legal Compliance

• To comply with applicable laws and regulations

• To protect our legal rights and business interests

4. SMS/Text Message Consent & Use

By submitting your phone number through our website, forms, advertisements, or other communication channels, you expressly consent to receive SMS/text messages from Apex Landscape Group LLC.

Messages may include:

• Appointment confirmations and reminders

• Estimate follow-ups

• Project updates

• Service notifications

• Customer support communications

• Promotional or marketing messages (if opted in)

Consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly.

5. How We Share Your Information

We may share your information only in the following limited circumstances:

Service Providers

Trusted third-party vendors that assist us in operating our business, including:

• CRM platforms

• Payment processors

• Scheduling software

• Email providers

• SMS communication providers

• Website hosting providers

Legal Requirements

When required by law, subpoena, court order, or other legal process.

Business Transfers

In connection with a merger, acquisition, sale of assets, or business restructuring.

We do NOT sell, rent, trade, or share your phone number or personal information with third parties for their marketing purposes.

Your SMS consent is used solely by Apex Landscape Group LLC.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

These measures include:

• Secure servers

• Encrypted communications where appropriate

• Restricted access to customer information

• Industry-standard security practices

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze visitor behavior and website performance

• Improve advertising effectiveness

• Enhance user experience

Cookies may be placed by Apex Landscape Group LLC or by trusted third-party providers such as analytics and advertising platforms.

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Your Privacy Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Delete personal information, subject to legal obligations

• Opt out of marketing communications

To exercise these rights, contact us using the information below.

9. Children's Privacy

Our services are intended for adults and individuals at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

Apex Landscape Group LLC

Saint Paul, Minnesota

Email: [email protected]

Phone: (612) 440-5768